We Acceptance of orders
We reserve the right to reject, for any reason, any order to purchase made by any person at any time. This might happen if an item is out of stock or we detect an error in price or description on our website.

Description of goods
We try to ensure that the website contains accurate information. We can not guarantee nor (to the extent permitted by law) do we warrant in any way that the information on the website, including but not limited to descriptions and depictions of colours and styles, is up-to-date, complete, accurate, reliable or error-free. The colour and texture of leather or fur may vary. The beauty of our products is that all are hand-made and therefore you are buying a totally unique item.

We will not be liable for delay or cancellation in the event that we are unable to obtain authorisation for any payment that you make for any reason.

Risk in the goods
Risk in the goods will pass to you on delivery of the goods
Property of the goods
Property of the goods will only pass to you when we have received and processed full, authorised and non-fraudulent payment from you. Until then, we will retain the legal ownership of the goods. In the event of a refund, legal ownership of the goods will revert to us immediately.

When placing an order, you must specify a delivery option and a delivery address. We will endeavour to deliver the goods to you within the estimated time-scale, but we cannot guarantee to do so, and time of delivery shall not be of the essence or legally binding. Where you have ordered more than one item, we reserve the right to deliver each item separately.
Where you are applicable for free delivery, whether because of the number of items ordered or for any other reason, delivery will be deducted from your refund should you decide to return your goods, in accordance with our refunds and exchanges policy. This is not a fee, and we will only deduct the exact amount paid by us for Postage and Packing.
Free shipping only applies to items shipped via United States Postal Services.
We cannot accept responsibility or liability for any delay caused by the actions or omissions of any third party.

Receipt of goods
Upon receipt, we require you to examine the goods and you will in any case be deemed to have done so. Any cancellation of your order must be made in accordance with our refunds and exchange procedure (see below). We shall not be obliged to offer a refund or exchange in any other circumstances.

Refunds and exchanges
If you have ordered an item from our Online Store and you are not completely happy with it, we guarantee to refund your money provided that you inform us of your intention to return the item and return it to us within 5 days of delivery of merchandise.
Please do not send anything back without first letting us know.
The item must returned to us in the exact same condition as when we shipped it to you. All items are checked before dispatch, but in the event that you find a defect in the leather or the hardware you must inform us immediately. Failure to do so may resolt that we cannot be held responsible. A photograph is required for clarification purposes.
Refunds will be credited by the original method of payment. We are not able to exchange FLOGA NEW YORK goods purchased from another store or goods made to order.

Please remember to ask your post office for proof of postage and retain it for your reference. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot refund any money or send new items as an exchange.

Returning faulty goods
If you believe that your goods are faulty due to a manufacturing fault, please contact us immediately upon safe receipt of the item and we will do our best to help you. We reserve the right to use our discretion when deciding whether to replace or repair faulty and damaged goods. This will not affect your statutory rights in any way.
For returned products you will be responsible for all postage costs relating to your order.

Custom-made items cannot be refunded in any circumstances. If there is a genuine problem with a custom-made item, it will be replaced or repaired at our discretion.

Complaints procedures
If you wish to complain about any matter please contact Customer Care.

All materials contained on the website including but not limited to text, images, names, logos are NOT to be copied, broadcasted, republished, downloaded, reproduced, posted, transmited, made available to the public, or otherwise use the content of the website in any way or for any reason. You agree not to adapt, alter or create any work derived from the website. If you wish to request permission to use any content of the website, please write to us requesting written permission. We reserve the right to refuse all or any requests on whatever grounds and we are not obliged to give you reasons for our refusal.